Support email
[email protected]. Use your login email where possible so we can verify account and credit records. Do not send identity documents, bank cards, passwords, or other highly sensitive information by email.
Contact
Contact Support
For account, membership, failed generation, asset compliance, team usage, or overseas deployment questions, contact us by email.
Last updated: June 24, 2026
Direct support
Email support
[email protected]
Use your account email and include the task ID, time, browser, and screenshots when reporting a generation issue.
Failed or stuck generation
If a task fails, remains generating for too long, displays incorrectly, or shows inconsistent credit records, include account email, task ID, generation time, task type, browser environment, and screenshots.
Membership, credits, and manual activation
During soft launch, paid membership, credit top-ups, and business activation may be handled manually through support. Include the plan you want, estimated monthly generation volume, and whether you need invoices or team accounts.
Business, brand, and overseas deployment
For team quota, brand asset guidelines, cross-border launch, overseas billing, private deployment, or batch asset production evaluation, use the same email.
FAQ
Short answers to the most common policy and support questions.
What is the support email?
What should I include for generation issues?
Include account email, task ID, generation time, task type, browser environment, and screenshots.
Can I ask about team usage?
Yes. Describe your use case, target market, asset types, expected volume, and compliance requirements.